Privacy & Security
Effective date: Sept. 2026
Last updated: Sept. 2026
RitzeeCare understands that healthcare practices must carefully protect patient, billing, and business information. We approach privacy and security as ongoing operational responsibilities that include appropriate agreements, limited access, responsible information handling, workforce awareness, and documented procedures.
This page explains how RitzeeCare handles information submitted through this website and describes our general approach to information received while providing A/R recovery and denial management services.
Important Notice About the Website
The RitzeeCare website and public contact form are intended only for general business inquiries.
Do not submit patient names, dates of birth, addresses, claim numbers, insurance identification numbers, medical records, diagnosis information, treatment information, billing documents, or other protected health information through this website.
Prospective and approved clients receive separate instructions when sensitive information must be exchanged through an authorized method.
If protected health information is accidentally submitted through the website, contact RitzeeCare promptly at info@ritzeecare.com. Do not repeat the sensitive information in your notification.
RitzeeCare’s Role
RitzeeCare provides insurance A/R recovery and denial management services to healthcare practices.
When RitzeeCare creates, receives, maintains, or transmits protected health information on behalf of a HIPAA-covered client, RitzeeCare may act as the client’s business associate. The parties define permitted uses, disclosures, safeguards, reporting responsibilities, and other applicable requirements in a written Business Associate Agreement and related service agreements before access begins.
RitzeeCare uses client information only for the purposes authorized by the applicable agreement, to perform contracted services, or as otherwise permitted or required by law.
Information Collected Through This Website
RitzeeCare may collect information that visitors voluntarily provide through the contact form, email, telephone, or consultation request. This information may include:
Name and job title
Practice or organization name
Business email address
Telephone number
Practice website
City and state
Medical specialty
Approximate number of providers
General service interests
Approximate insurance A/R range
Preferred contact method
General information included in a message
Please provide only general business information through the website.
Information Collected Automatically
Like many websites, this site and its service providers may automatically receive limited technical information when a visitor uses the site. Depending on the features enabled, this information may include:
Internet Protocol address
Browser and device type
Operating system
Referring page or website
Pages visited
Date and time of a visit
General interaction and performance data
Cookie or similar technology information
RitzeeCare may use this information to operate the website, understand general usage, maintain security, diagnose technical problems, and improve content.
The site may use services provided by Squarespace and other providers identified in this notice. If analytics, scheduling tools, embedded videos, social-media features, or other integrations are enabled, those providers may collect information according to their own privacy policies.
How Website Information Is Used
RitzeeCare may use information collected through the website to:
Respond to inquiries
Schedule or prepare for consultations
Determine whether services may be a suitable fit
Communicate about requested services
Maintain business records
Operate and improve the website
Protect the website against spam, misuse, fraud, or security threats
Comply with applicable legal and contractual requirements
Establish or defend legal rights
Submitting the contact form does not create a client relationship. A client relationship begins only after the required agreements have been reviewed and signed by the appropriate parties.
RitzeeCare will not use a consultation request to send unrelated marketing messages unless the person separately agrees to receive them.
Cookies and Third-Party Features
This website may use essential cookies required for security, navigation, form submission, and basic site operation.
If RitzeeCare enables nonessential analytics, advertising, embedded media, or similar tools, those services may use cookies or related technologies. Visitors may be able to limit cookies through their browser settings or through any cookie controls displayed on the website. Restricting certain cookies may affect how some site features function.
Embedded content, such as a YouTube or Vimeo video, may allow the content provider to receive information about a visitor’s interaction with that content. Visitors should review the privacy practices of any third-party provider they choose to use.
RitzeeCare does not intentionally place patient or claim information into website analytics, advertising, or tracking tools.
How Website Information May Be Shared
RitzeeCare may disclose website information:
To service providers that help operate the website, email, scheduling, communications, security, or business systems
To professional advisers when reasonably necessary
To comply with a lawful request, court order, or legal obligation
To investigate suspected fraud, misuse, or security incidents
To protect the rights, safety, or property of RitzeeCare or others
In connection with a merger, acquisition, financing, reorganization, or transfer of business assets, subject to applicable requirements
With the individual’s direction or consent
RitzeeCare does not sell protected health information.
RitzeeCare does not disclose client information for purposes outside the applicable agreements except when authorized or required by law.
Client and Protected Health Information
Information used during an A/R recovery or denial management engagement is handled according to the service agreement, applicable Business Associate Agreement, RitzeeCare procedures, and applicable law.
Depending on the engagement, this information may include:
A/R and denial reports
Claim and remittance information
Eligibility and coverage information
Payer correspondence
Billing-system records
Supporting documentation
Authorized practice contacts
Information required to research or follow up on eligible accounts
RitzeeCare seeks to limit access and use to information reasonably necessary for authorized work. Client information is not requested through the public website form.
Our Security Approach
RitzeeCare uses administrative, technical, and physical safeguards designed to protect information against unauthorized access, use, disclosure, alteration, loss, or destruction.
These safeguards may include, as applicable to the information and systems involved:
Administrative safeguards
Written privacy and security procedures
Defined workforce responsibilities
Privacy and security awareness training
Risk review and management processes
Incident identification and response procedures
Access authorization and termination procedures
Vendor and subcontractor review
Business continuity and contingency planning
Documentation and periodic review of safeguards
Technical safeguards
Unique user accounts
Strong password requirements
Multifactor authentication where supported
Role-based or limited system access
Encryption in transit and at rest where appropriate
Secure communication and file-exchange methods
Device and endpoint protections
Logging, monitoring, or audit capabilities where available
Timely software and security updates
Backup and recovery measures appropriate to the system
Physical safeguards
Protection of workstations and devices
Controlled access to locations where sensitive information may be accessed
Screen-lock and secure-storage practices
Secure disposal or sanitization of devices and media
Procedures intended to prevent unauthorized viewing or removal of information
No system can guarantee absolute security. RitzeeCare evaluates safeguards based on the nature of the information, the services provided, identified risks, contractual requirements, and applicable law.
Access Management
Access to client information is limited to authorized individuals who require it for assigned responsibilities.
Access permissions are established according to job responsibilities and client authorization. Access should be modified or removed when responsibilities change or when access is no longer required.
Client credentials should not be submitted through the public contact form or ordinary email. Access instructions are coordinated through the approved onboarding process.
Vendors and Subcontractors
RitzeeCare may use service providers to support business operations. Providers are evaluated according to the services they perform and the information they may access.
When a subcontractor creates, receives, maintains, or transmits protected health information on RitzeeCare’s behalf, RitzeeCare addresses applicable privacy, security, and Business Associate Agreement requirements before permitting that access.
RitzeeCare does not authorize subcontractors to use client information for their independent marketing purposes.
Information Retention and Disposal
RitzeeCare retains website inquiry information for as long as reasonably necessary to respond to the inquiry, maintain appropriate business records, satisfy legal or contractual requirements, resolve disputes, and protect legitimate business interests.
Client information is retained and disposed of according to applicable agreements, documented procedures, legal requirements, and operational needs. At the end of an engagement, protected health information is returned or destroyed when required and feasible, subject to the terms of the applicable Business Associate Agreement and any lawful retention obligations.
Paper and electronic information are disposed of using methods appropriate to the sensitivity and format of the information.
Security Incidents
RitzeeCare maintains procedures for identifying, evaluating, documenting, and responding to suspected privacy or security incidents.
When an incident affects client information, RitzeeCare follows the notification and cooperation requirements established by the applicable agreements and law. This may include notifying the affected client, preserving relevant information, supporting an investigation, taking corrective action, and helping the client meet applicable obligations.
To report a suspected privacy or security concern involving RitzeeCare, contact:
Email: info@ritzeecare.com
Phone: (470) 591-0855
Do not include patient or protected health information in the initial report. RitzeeCare will provide instructions if additional information is needed.
Your Choices and Requests
A person who has submitted general business information through the website may contact RitzeeCare to:
Ask what information was submitted
Correct inaccurate contact information
Request deletion of information, subject to applicable retention requirements
Withdraw consent to optional marketing communications
Ask a question about this notice
Requests may be sent to info@ritzeecare.com. RitzeeCare may take reasonable steps to verify the requester’s identity before acting.
Questions or requests involving medical records or patient rights should generally be directed to the healthcare provider or organization responsible for those records. RitzeeCare supports its clients as required by applicable agreements and law.
Children’s Privacy
RitzeeCare’s website and services are directed to healthcare organizations and business professionals. The website is not intended for children, and RitzeeCare does not knowingly use the public website to collect personal information from children.
If you believe a child has submitted personal information through this website, contact RitzeeCare at info@ritzeecare.com.
External Websites
This website may contain links to third-party websites or services. RitzeeCare does not control the privacy, security, availability, or content of those external services. Visitors should review the privacy notices of third parties before providing information to them.
Changes to This Page
RitzeeCare may update this Privacy & Security page as its services, website features, vendors, or legal obligations change.
The revised page will display a new “Last updated” date. Material changes may also be communicated through another appropriate method when required.
Contact RitzeeCare
Questions about this page or RitzeeCare’s privacy and security practices may be directed to:
RitzeeCare
Privacy and Security Contact: Amadu Peal
Email: info@ritzeecare.com
Phone: (470) 591-0855
For general service inquiries, please use the Contact page and do not include patient or protected health information.